If the delivered products are defective or do not match your order specifications, you must notify us within 15 days from the date of receiving the order. For a valid return, it must be accompanied by the original invoice, proof of payment, and all original components.

Assessment and Resolution
Upon receiving the order, our team will conduct a thorough analysis to determine whether a refund or exchange is appropriate. If the defect or non-conformity is confirmed, we proceed with the following process:

1. Refund: If eligible, we will proceed with the refund within 10 business days from the confirmation of its eligibility via email.
2. Exchange: You can choose to exchange for an identical or different product. In the case of exchanging for a higher-priced product, you will need to cover the price difference.

Payment Method for Refunds
All refunds will be issued through a bank transfer to ensure a transparent and secure transaction.

Statutory Rights
It's important to note that this policy does not affect your statutory rights.

Conditions for Returns
Returns are valid under the following conditions:

• The products have not been washed or used, except when the nature of the product indicates otherwise. All customers have the right to inspect the products and accessories but should refrain from using them.
• The products retain their original characteristics, and the packaging remains intact. Ensure that you open the packaging carefully, as it will not be considered damaged if done so.
• In the case of products sold as a pair, the pair must be returned.
• The products are in their original condition and have not been altered, and any identification labels must remain intact.

Customized Items
Customized products are not eligible for returns.

To expedite the process and ensure the desired item, we recommend initiating a return of the purchased product. After the acceptance of the return, you can proceed with a new purchase. This streamlined approach ensures a quick resolution and allows you to acquire what you want more promptly.

There are specific product categories that are not eligible for return. These include perishable goods such as food, flowers, or plants, as well as customized products like special orders or personalized items. Additionally, we cannot accept returns of personal care products, beauty products, hazardous materials, flammable liquids, or gases. If you have any doubts or concerns about the eligibility of your product for return, contact us. However, be aware that sale items and gift cards are not eligible for return.

In addition to the information provided above, it's important to note that if your purchase is being shipped to the European Union, you have the right to cancel or return your order within 14 days without the need for justification. To be eligible for return, your product must remain in the original packaging, unused, and with intact labels. Additionally, include the invoice and proof of payment.

Refunds will be issued exclusively for items with manufacturing defects. After receiving and inspecting your return, we will inform you of the approval of the refund. If approved, the refund will be issued via a bank transfer within 10 business days. Please note that your bank or credit card company may require additional time to process the refund. If more than 15 business days have passed since the approval of the return, and you have not yet received the refund, please contact us at customerservice@inversia.com.