Our product range primarily includes items used in strength training, such as Olympic lifting and functional training.

Free 3-year warranty
This warranty applies to new products, provided all instructions outlined in the product user manual are followed.

Free 3-year warranty for used products
Used products are eligible for a 3-year warranty, with the possibility of an 18-month extension if the equipment contains digital elements and an agreement is reached between both parties.

Free 1-year warranty for professional customers
Products sold to professional customers are covered by a free 1-year warranty.

Customized Products
Unless defective, customized products cannot be altered or modified.

All the points above are according to the European Legislation and Guarantees Law (Decree-Law 67/2003 updated by Decree-Law No 84/2021)

During the payment process, you will find a wide range of payment options available. We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and others. Additionally, we also offer convenient payment methods such as PayPal.

For more details about our products, including specifications, user manuals, and troubleshooting guides, visit our website. Our team is readily available to answer any questions or provide additional assistance you may need.

We operate from Monday to Friday, from 9:00 to 17:00.
Most orders are processed and shipped within 5 to 7 business days after payment confirmation.
After dispatch, the delivery time varies depending on the location and carrier (You can find this information below in the "How long will it take to receive my order?" section).

Important Notice
Orders placed outside of working hours or during bank holidays will not be processed until the next business day.

Shipments are not made on certain holidays (confirm via customerservice@inversia.com). We cannot guarantee delivery if the address does not correspond to a residence or workplace.

The shipping cost is provided during the payment process and depends on the size, weight, and destination of the package.

We collaborate with the best carriers to ensure we provide the best service to our customers.
The delivery time varies according to the location and carrier, post-dispatch.
It may also vary for reasons unrelated to Inversia.
Unfortunately, our current shipping capabilities are limited to Portugal and its islands, as well as Spain and associated islands.

• Mainland Portugal: 3-5 business days (depending on the order size)
• Azores and Madeira: 5-8 business days
• Spain: 3-5 business days (5-8 days for islands).

If there is no one to receive the order, the courier will leave a notice in your mailbox, send an email to the email address associated with the purchase, or contact you through the phone number associated with the order to provide details of the nearest pickup point for you to reschedule delivery or pick up.

Once your order is shipped, you will receive an email with the code that allows you to track its journey.

Important
The delivery of this information depends on how quickly the carrier makes it available and may take up to a maximum of 48 hours before being sent.

For orders shipped to selected European countries*, we cover all customs duties, import duties, and VAT is included in the price listed on www.inversia.com.
All orders are shipped from Portugal.
Currently, we only ship to Portugal and Spain.

*Customers in the following countries will not have additional fees on delivery, as customs, duties, and taxes are already included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, and Switzerland.

After receiving your order, carefully check the packaging. If you notice any irregularities, note them on the delivery note provided by the courier and immediately contact us at customerservice@inversia.com.
In the case of receiving a defective, damaged, or incorrect item, proceed with the same procedure mentioned earlier. We will assess the situation and take the necessary measures to resolve it satisfactorily.

If the delivered products are defective or do not match your order specifications, you must notify us within 15 days from the date of receiving the order. For a valid return, it must be accompanied by the original invoice, proof of payment, and all original components.

Assessment and Resolution
Upon receiving the order, our team will conduct a thorough analysis to determine whether a refund or exchange is appropriate. If the defect or non-conformity is confirmed, we proceed with the following process:

1. Refund: If eligible, we will proceed with the refund within 10 business days from the confirmation of its eligibility via email.
2. Exchange: You can choose to exchange for an identical or different product. In the case of exchanging for a higher-priced product, you will need to cover the price difference.

Payment Method for Refunds
All refunds will be issued through a bank transfer to ensure a transparent and secure transaction.

Statutory Rights
It's important to note that this policy does not affect your statutory rights.

Conditions for Returns
Returns are valid under the following conditions:

• The products have not been washed or used, except when the nature of the product indicates otherwise. All customers have the right to inspect the products and accessories but should refrain from using them.
• The products retain their original characteristics, and the packaging remains intact. Ensure that you open the packaging carefully, as it will not be considered damaged if done so.
• In the case of products sold as a pair, the pair must be returned.
• The products are in their original condition and have not been altered, and any identification labels must remain intact.

Customized Items
Customized products are not eligible for returns.

To expedite the process and ensure the desired item, we recommend initiating a return of the purchased product. After the acceptance of the return, you can proceed with a new purchase. This streamlined approach ensures a quick resolution and allows you to acquire what you want more promptly.

There are specific product categories that are not eligible for return. These include perishable goods such as food, flowers, or plants, as well as customized products like special orders or personalized items. Additionally, we cannot accept returns of personal care products, beauty products, hazardous materials, flammable liquids, or gases. If you have any doubts or concerns about the eligibility of your product for return, contact us. However, be aware that sale items and gift cards are not eligible for return.

In addition to the information provided above, it's important to note that if your purchase is being shipped to the European Union, you have the right to cancel or return your order within 14 days without the need for justification. To be eligible for return, your product must remain in the original packaging, unused, and with intact labels. Additionally, include the invoice, proof of payment and photos of the product.
To initiate a return, please contact us at customerservice@inversia.com.

Refunds will be issued exclusively for items with manufacturing defects. After receiving and inspecting your return, we will inform you of the approval of the refund. If approved, the refund will be issued via a bank transfer within 10 business days. Please note that your bank or credit card company may require additional time to process the refund. If more than 15 business days have passed since the approval of the return, and you have not yet received the refund, please contact us at customerservice@inversia.com.