Shipping & Delivery
We understand the importance and necessity of providing a good experience throughout the process of shipping and delivering orders. To assist you, we've created this guide to provide all essential information about our shipping process, delivery options, and estimated timelines. Our goal is to ensure that your order is carefully packed and delivered quickly, without any issues from start to finish.
When will my order be shipped?
We operate from Monday to Friday, from 9:00 to 17:00.
Most orders are processed and shipped within 5 to 7 business days after payment confirmation.
After dispatch, the delivery time varies depending on the location and carrier (You can find this information below in the "How long will it take to receive my order?" section).
Important Notice: Orders placed outside of working hours or during bank holidays will not be processed until the next business day.
Shipments are not made on certain holidays (confirm via customerservice@inversia.com). We cannot guarantee delivery if the address does not correspond to a residence or workplace.
What is the associated shipping cost?
The shipping cost is provided during the payment process and depends on the size, weight, and destination of the package.
How long will it take to receive my order?
We collaborate with the best carriers to ensure we provide the best service to our customers.
The delivery time varies according to the location and carrier, post-dispatch.
It may also vary for reasons unrelated to Inversia.
Unfortunately, our current shipping capabilities are limited to Portugal and its islands, as well as Spain and associated islands.
- Mainland Portugal: 2-3 business days (depending on the order size)
- Azores and Madeira: 4-7 business days
- Spain: 3-5 business days (4-7 days for islands).
If there is no one to receive the order, the courier will leave a notice in your mailbox, send an email to the email address associated with the purchase, or contact you through the phone number associated with the order to provide details of the nearest pickup point for you to reschedule delivery or pick up.
How can I track my order?
Once your order is shipped, you will receive an email with the code that allows you to track its journey.
Important: The delivery of this information depends on how quickly the carrier makes it available and may take up to a maximum of 48 hours before being sent.
Customs and Import Duties, Other Impositions and VAT
For orders shipped to selected European countries*, we cover all customs duties, import duties, and VAT is included in the price listed on www.inversia.com.
All orders are shipped from Portugal.
Currently, we only ship to Portugal and Spain.
*Customers in the following countries will not have additional fees on delivery, as customs, duties, and taxes are already included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, and Switzerland.
What should I do in case of issues with my order?
After receiving your order, carefully check the packaging. If you notice any irregularities, note them on the delivery note provided by the courier and immediately contact us at customerservice@inversia.com. In the case of receiving a defective, damaged, or incorrect item, proceed with the same procedure mentioned earlier. We will assess the situation and take the necessary measures to resolve it satisfactorily.